Important Notice
Quick Supports Ltd is an independent third-party telephone guidance service. We are NOT O2, Virgin Media O2, or any mobile network operator. We are not affiliated with, endorsed by, or connected to O2 or any network provider. By using our service, you acknowledge that you understand and accept this.
1. Agreement to Terms
By accessing quicksupports.co.uk ("Website") or using our telephone guidance service, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website or services. Quick Supports Ltd ("we", "us", or "our") reserves the right to modify these Terms at any time.
2. About Our Service
Quick Supports Ltd is a UK-registered independent business providing telephone guidance only for existing O2 customers. Our service is informational and advisory in nature.
We are NOT O2. We are NOT affiliated with, endorsed by, or connected to O2, Virgin Media O2, or any mobile network operator.
Our service is designed for existing O2 customers only who need general guidance and information about their mobile services.
3. Scope of Service – What We Can Do
Our telephone guidance service can:
- Provide general guidance on O2 mobile services
- Explain common billing queries and processes
- Discuss upgrade options and eligibility information
- Offer advice on resolving common issues
- Help you understand your options before contacting O2 directly
- Provide information about O2 products and services
4. Explicit Exclusions – What We Cannot Do
As an independent third-party service, we explicitly CANNOT:
- Access your O2 account or any mobile network account
- View your personal account details, bills, or usage
- Make any changes to your contract, tariff, or services
- Process upgrades, purchases, or any transactions
- Cancel, modify, or renew any contracts
- Process payments, refunds, or credits
- Perform technical fixes or network-level support
- Act on behalf of O2 or any network operator
- Provide official O2 customer service
For any of these services, you must contact O2 directly.
5. Call Charges
Calls to our helpline (0113 320 4604) are charged at standard UK landline rates.
- We do NOT operate a premium rate number
- If calling from a landline, calls are typically included in free call packages
- If calling from a mobile phone, charges may vary depending on your tariff and remaining allowance
- Please check with your mobile provider for exact call costs
We are transparent about call costs. There are no hidden charges from our side.
6. User Responsibilities
By using our service, you acknowledge and agree that:
- You are an existing O2 customer seeking guidance
- You understand we are an independent service, NOT O2
- You must contact O2 directly for any official account changes, transactions, or technical support
- Any decisions you make based on our guidance are your own responsibility
- You will not use our service for any unlawful purpose
7. No Guarantees
We provide guidance based on publicly available information and general knowledge of O2 services. However:
- We do not guarantee the accuracy, completeness, or timeliness of any information provided
- O2's policies, pricing, and processes may change without our knowledge
- We cannot guarantee any specific outcome from your interactions with O2
- Our guidance is general in nature and may not apply to your specific situation
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, consequential, or special damages arising from use of our service
- We are not liable for any decisions you make based on our guidance
- We are not liable for any issues with your O2 account or service
- We are not responsible for O2's policies, pricing, network coverage, or service quality
- Our total liability is limited to the cost of the telephone call to our service
Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.
9. Intellectual Property
All content on this Website, including text, graphics, and logos, is the property of Quick Supports Ltd or its licensors and is protected by UK and international copyright laws. "O2" and related trademarks are the property of Virgin Media O2 and are used for identification purposes only. We are not affiliated with Virgin Media O2.
10. Third-Party Services
Our website may contain links to third-party websites, including O2's official website. We are not responsible for the content, privacy practices, or terms of any third-party websites. Your use of O2's services is governed by O2's own terms and conditions.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.
15. Contact Information
Quick Supports Ltd
Independent Telephone Guidance Service
Leeds, West Yorkshire, United Kingdom
Phone: 0113 320 4604
Email: support@quicksupports.co.uk
Hours: Mon–Fri 8am–8pm, Sat 9am–6pm